Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.
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Our Customer Support team is here to answer your questions between 9:00 AM and 6:00 PM, Sunday to Thursday. Call us on 800-HOMEBOX (800-4663269).
Yes, you can return your order at the time of delivery.
When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran account.
No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.
For your cash payment, you will receive a cash refund. The amount that you've paid using a Return Voucher or Credit Note will be refunded to you as a fresh Credit Note.
You can also opt to receive your full refund as a Credit Note.
After checking your products, we will issue a Credit Note for the value of your returns.
When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Box product online or in-store.
Your Credit Note will be valid for 6 months from the date of issue.
If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher only to shop Home Box products online or in-store.
Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.
No, we're sorry, you will not be able to split your refund in any way.
If you've paid by cash, you can opt for either a cash refund or a Credit Note.
If you've paid by card, you'll receive a refund to your card, or you can opt for a Credit Note.
Your Credit Note will be valid for 6 months from the date of issue, and you can use it to shop for Home Box products online or in-store.
Yes, you can now drop off your Home Box products (except anything you've ordered by Scheduled delivery) to a Home Box store across the UAE.
Here’s what you need to do:
Don't forget to check the returns policy first to see which products we don't take back.
Your Cash on Delivery charge is the additional AED 10 that you pay on a Cash on Delivery order – over and above the product costs and shipping charges. It will only be refunded if:
Please note, your Cash on Delivery charge will not be refunded if you’ve returned your products for any other reason, such as ordering the wrong size.
If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:
No problem. After we verify your returns, we'll issue a fresh Return Voucher to replace your existing one. The remaining amount will be refunded to your Credit or Debit Card.
We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit or Debit Card.
We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Box products online.
Sure. You can use the Return Voucher again after an email confirmation from us.
Yes, if you pay by cash and then return a product to a Home Box store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store. Credit Notes are single-use vouchers valid for 6 months from the date of issue.
If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Box purchases online or in-store.
If a Return Voucher or Credit Note is used towards a purchase that costs less than the value of the voucher, you'll lose the balance amount. So make sure you get your money's worth.
If you've paid by Credit or Debit Card, here's how long it will take:
Your bank or card issuer may take an additional 4-15 business days to process the transaction.
You'll be able to return your Home Box products (except anything you've ordered by Scheduled delivery) to a Home Box store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.
Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.
Sorry, you'll lose out on the free shipping benefit if your total order value drops below AED 500 when you return part of your order. The shipping charge will be deducted from your refund.
Of course, if you're returning the item because it was defective or sent to you incorrectly, you'll still enjoy free shipping.
Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.
If you've already spent your voucher, the value of the voucher will be deducted from your refund.
In such cases, you will have to return all the products that were part of the promotion. Once we receive all the products, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery.
You will not be able to return the following online:
Please check our returns policy for a full list of products you can't return.
We will accept returns on your Home Box purchases if:
- You have purchased it within the last 30 days.
- You have the original invoice.
- The product has not been used in any way.
- The product is not damaged.
You will receive a refund if:
- The item has a manufacturing defect.
- You cancel your order at least (24) hours before the delivery time.
Our crew can take 3-5 business days to collect your returns. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 2-15 days, depending on your bank.
If you've paid by Cash on Delivery or Shukrans, you will receive a Return Voucher for the full value of your order.
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept:
- Products damaged by misuse or showing signs of wear, even if they are still under warranty.
- Products that have been used, altered, assembled or installed, unless they are defective.
- Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.
- Toiletries and perfumes.
- Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).
Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.