• Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-HOMEBOX (800-4663269) and we'll sort it out.

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  • Do you deliver to countries outside the UAE?

    We're sorry, at the moment we only deliver to addresses within the UAE.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • Do I need to hand over my Cash on Delivery payment before my products are assembled?

    Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will only assemble your products at your delivery location once you’ve made your cash payment.

    If you choose not to pay when they arrive, the delivery team will take back the products without assembling them.

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  • Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for select Home Box furniture. You can do this from the Shipping page as you shop.

    All other products will be delivered the next business day, if you place your order before 3:30 PM from Saturday to Thursday. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

    Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you are not available, we will contact you to arrange a new date and time that is convenient for you.

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

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  • How do I select a delivery date and time for my Home Box furniture?

    You'll be able to schedule the delivery of select Home Box furniture in a few quick steps:

    1. Shop for your Home Box furniture.
    2. Pin your location on the Shipping page. This is optional, but it will help us find you faster.
    3. Click a date that suits you - available dates will be highlighted in green. Alternatively, click on the default Express delivery date, highlighted in red on the calendar.
    4. Select a convenient time to receive your order.

    That’s it! Your delivery date and time will be displayed on your screen. Please remember that your Express delivery charges will be AED 250.

    Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases. 

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  • When will I receive my order?

    For select Home Box furniture, you’ll be able to schedule the delivery time and date that suits you. At checkout, you can either opt for our super-fast 2-day Express delivery at an additional cost of AED 250 or Scheduled delivery. 

    All other products you order before 3:30 PM from Saturday to Thursday, your order will be delivered the next business day. Orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

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