• Will I be charged for delivery?

    Delivery is free on orders of AED 500 and above. If your total order value is less than AED 500, you will be charged AED 18 for delivery.

    If you opt for Express delivery of your Home Box furniture, shipping charges will be AED 250

    There will be an additional service charge of AED 10 on all Cash on Delivery orders.

    Your delivery charges will be displayed during the checkout process.

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  • Does delivery take longer to some areas?

    Delivery times will vary for the following areas:

    Special areas (once a week):
    Hatta
    Hatta Road
    Hatta Area
    Lahabab
    Madam
    Delma Island
    Al Ghuwaifat

    Western Region 1 (alternate days):
    Bida Zayed
    Marfa
    Tarif
    Al Barakkah
    Al Aryam Island
    Bidda Al Motawah
    Madinat Zayed
    Liwa

    Western Region 2 (alternate days):
    Al Hamra Island
    Yasat Ali Island
    Abu Al Abyad Island
    Ruwais
    Sila
    Shuwayhat Island
    Gayathi
    Sir Bani Yas Island
    Sila
     

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  • Are there areas you don't deliver to?

    We're sorry, we don't deliver to free zones.

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  • What if I am not at home when my order arrives?

    If you're not at home to receive the products you've ordered with Scheduled delivery, our Customer Service team will call you to reschedule.

    For all other products, our delivery partner will call you to reschedule your delivery.

    If you miss this delivery, they will make two more attempts.

    If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us.

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  • When will I receive my order?

    Your order will be delivered in 4-5 business days.

    Delivery will take a little longer if it is to one of these areas.

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