Home Box Promise Plus is our assurance to our customers. It allows you to shop at Home Box with complete confidence.
With every piece of furniture that you buy, you get a quality product and much more.
Home Box Promise Plus offers you:
2-year Limited Warranty: We will repair or replace any furniture product with a manufacturing defect, during the warranty period. (T&C apply).
Price Guarantee: We guarantee our Everyday Competition prices on the same product at a local retail competitor within 2 days of purchase. Simply provide proof in the form of an advertisement in a national newspaper. A maximum amount of AED 1,000 will be refunded as a Gift Voucher. Please note, this is only available for furniture.
48-hour Delivery: Enjoy this benefit on purchases of AED 3,500 or more (during non-event periods) and AED 4,500 (during event periods). After making your purchase, just call us at 800-HOMEBOX to schedule your delivery.
30-day Return: We offer a 30-day return on unopened and unused products. (T&C apply).
14-day Mattress Trial: We allow you to try out the iPocket and iGEL mattress at home for 14 days. You can return the product within that duration if you're unhappy with it. (T&C apply).
Shukran Rewards: Earn and spend Shukrans when you shop in our stores or online. Gold members enjoy special benefits. These are as per Shukran policies.
HomeEasy Insurance: We offer you a special complimentary ‘Home Protection’ Insurance cover worth AED 35,000 for a year, once you shop for AED 3,500 (during non-event periods) and AED 4,500 (during event periods). For all home-insurance related queries, get in touch with Oman Insurance on 04–2337868.
Term and Conditions apply on all the above promises. Please read the website for complete Terms and Conditions.