I was disconnected from the internet while my order was being processed. How do I complete my order? Hiren Parmer November 07, 2017 05:29 Updated Follow That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again. If you need any help along the way, give us a call on 800-HOMEBOX (800-4663269), Saturday to Thursday, 9:00 AM to 6:00 PM, so we can talk you through it. Comments 0 comments Please sign in to leave a comment.